How do I look up my order status?
- You can simply check your order status by typing out your order ID in our chat!
I need to make changes to my current order? What should I do?
- We are unable to make any changes to confirmed orders unfortunately. You would need to cancel your order and re-order the same item(s) with the new changes.
Do you guys offer any free samples?
- We do not offer free sample of the products however, you are more than welcome to buy a single set to try the product out!
My product was damaged when arrived. What should I do?
- Please email firstname.lastname@example.org with your order ID and pictures of the damaged product(s). We will need to see the box it was delivered in and also the damaged products inside. We recommend not using any of the products and returning directly to seller. If the product is used, we will be charging for restocking fee.
Can I use your products in the microwave?
- Our products are NOT microwave safe! Please use our products for oven-use only!
My product is missing board/plastic lids. What should I do?
- Please email email@example.com with your order ID and pictures of the product(s). We will need to see the box it was delivered in and also the products inside.
Do you guys ship outside USA?
- Unfortunately, our products are only available within US. We are not offering international shipping at the moment.
How do I use the coupon Code?
- You can easily use the coupon code by hovering over the icon (bottom right) and copying the special code provided to you! You can simply "paste" the code into the "coupon" box during checkout!